AccuPay Refund Process

In the event that you need to process a refund for an AccuPay payment you will need to provide the following information via email to accupay-support@acculynx.com. 

1. Name of the Card or ACH Account Holder

2. Last 4 digits of the Credit Card Number or ACH Account Number

3. Date of Transaction

4. Amount of transaction

5. Amount to be refunded

6. Name of Your Company (Please include DBA if you are a Company that is  DBA another name)

7. Name of AccuLynx User Submitting Request

Please keep in mind, all ACH payments take up to 5 business days to process, so there may be a delay in refunding capabilities for ACH transactions based on the original date of the transaction.