Why is This Job Not Syncing to Quickbooks?

If your job is not syncing to QuickBooks, it may be due to one of the following issues. Below are common reasons and step-by-step solutions to resolve them.

1. QuickBooks Character Limit

• QuickBooks only supports a 41-character limit for Name and Address fields.
• Solution: Shorten the Name or Address fields to 41 characters or fewer before attempting to sync again. 
• After Making Changes follow these steps to Re-push the Job - Go to Job Menu > Settings > Sync Note: If the option says Re-Sync, the job is already in QuickBooks. Do not Re-Sync! If it says Sync, click it to push the job to QuickBooks manually.

2. Incorrect Email Format

• The email field contains an incorrect format, such as:
  • Missing the @ symbol
  • Incomplete email addresses
  • Placeholder text like "N/A" or "none"
• Solution: Correct or remove the invalid email, then manually sync the job again.
• After Making Changes follow these steps to Re-push the Job - Go to Job Menu > Settings > Sync Note: If the option says Re-Sync, the job is already in QuickBooks. Do not Re-Sync! If it says Sync, click it to push the job to QuickBooks manually.

3. Unsupported Symbols

• QuickBooks does not support certain symbols, such as colons (:) or italicized quotation marks (‘ and “).
• Solution: Remove or replace unsupported symbols with standard characters and manually sync the job again.
• After Making Changes follow these steps to Re-push the Job - Go to Job Menu > Settings > Sync Note: If the option says Re-Sync, the job is already in QuickBooks. Do not Re-Sync! If it says Sync, click it to push the job to QuickBooks manually.

4. Accented Letters

• Accented letters (e.g., the í in "vía") can cause syncing failures.
• Solution: Delete and retype the letter without an accent, then sync the job again manually.
• After Making Changes follow these steps to Re-push the Job - Go to Job Menu > Settings > Sync Note: If the option says Re-Sync, the job is already in QuickBooks. Do not Re-Sync! If it says Sync, click it to push the job to QuickBooks manually.

5. Missing State in Location Address

• The state may be missing in the Location Address field or not selected in the States List in Account Settings.
• Solution:
  1. Go to Account Settings.
  2. Access the QuickBooks Add-on.
  3. Ensure the state where the job is located is checkmarked and available in the States List on the QuickBooks Desktop Add-on page.
  4. After Making Changes follow these steps to Re-push the Job - Go to Job Menu > Settings > Sync Note: If the option says Re-Sync, the job is already in QuickBooks. Do not Re-Sync! If it says Sync, click it to push the job to QuickBooks manually.

6. Manually Syncing a Job Without a Green Dot

If a job has no Green Dot, try the following steps:

• Go to Job Menu > Settings > Sync.
• If the option says Re-Sync, the job is already in QuickBooks. Do not Re-Sync!
• If it says Sync, click it to push the job to QuickBooks manually.

If you continue to experience problems, consider reaching out to support for further assistance at support@acculynx.com providing your Job Number or Job Name you are having issues with.

Link to Article: https://support.acculynx.com/hc/en-us/articles/35081528005133-Why-is-this-Job-Not-Syncing-to-Quickbooks